How to register an account?
Click the "Register" button at the top right corner, fill in your mobile phone number, verification code and password to complete registration.
What if I forgot my password?
Click "Forgot Password" on the login page, and you can reset your password after verifying with the bound mobile phone number.
How to edit personal information?
After logging in, go to "Personal Center" - "Settings" to modify nickname, avatar and mobile number.
How to deal with failed payment?
Please check your balance, network or bank card status. If the problem persists, contact online customer service for help.
How to apply for a refund?
Click "Apply Refund" on the order page, select the reason and submit. The payment will be returned to your original account after approval.
What are customer service hours?
Monday to Sunday 9:00 - 22:00, customer service is available on legal holidays.
